Refund Policy

A 7-day pass can be refunded within 14 days of buying it, as long as its licence key has never been entered in PointerCam. Entering the key starts the pass, and a pass that has started cannot be refunded.

Ask in any of these ways:

• with the Ask for a refund button on this page;
• in PointerCam, under Settings › Plan & billing › Ask for a refund, on a computer where your subscription is active;
• by email to support@pointercam.com.

Include the email address you paid with, what you bought, and why you want a refund. We check the request against the payment record and reply by email, usually within one working day.

We may decline a request that:

• is made more than 14 days after the payment;
• is for a pass whose key has been entered;
• shows signs of abuse, such as repeated purchases followed by refunds.

Dodo Payments, as the merchant of record, may also decline a refund under its own buyer terms. If you are unhappy with a charge, please contact us before disputing it with your bank or card issuer.

You can cancel a subscription at any time. Cancelling stops future payments, and Studio stays active until the end of the period you have paid for. The rest of that period is not refunded unless you ask within 14 days of its payment, as described above.

To cancel, sign in to the Dodo Payments customer portal with the email address you paid with, or write to us at support@pointercam.com and we will cancel it for you.

Refunds are issued by Dodo Payments to the payment method you used. If you paid in a currency other than US dollars, the amount you receive may differ slightly from what you paid because of exchange rates. Your bank or card issuer decides how long the refund takes to appear.

This policy does not limit any right to a refund that you have under the consumer protection laws that apply to you. It forms part of our Terms of Service.