My microphone or camera is not working
Usually Chrome or macOS has not been allowed to use it, or another app has it open. The row under its name says which, and switching it on again leads to the fix.
Mac appChrome
- Chrome asks the first time
- Switch it on. Chrome shows its question at the top of the window. Choose Allow.
- Blocked in Chrome
- Switch it on, and PointerCam opens a page that shows how to allow it again in Chrome’s site settings.
- Your Mac isn’t letting Chrome use it
- In System Settings › Privacy & Security, under Microphone or Camera, turn on Google Chrome, then restart Chrome.
- Another app may be using it
- Close video calls and other recorders, then try again.
- None found
- Check the microphone or camera is plugged in, then reopen the popup.
Steps for
For the Mac app, turn PointerCam on under System Settings › Privacy & Security › Microphone or Camera.
Pick a different microphone or camera from the menu under its name in the popup to rule out the device itself.
Read next
Your microphone and cameraTurn your microphone and camera on in the popup or the Mac toolbar before you record. Your camera records as its own track, so its layout can change later.The Mac app cannot record my screenmacOS needs Screen & System Audio Recording turned on for PointerCam Capture. Turn it on in System Settings, then reopen PointerCam if macOS asks.
Something not working the way this page says? See Troubleshooting, or start from Getting started.