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The Mac app cannot record my screen

macOS needs Screen & System Audio Recording turned on for PointerCam Capture. Turn it on in System Settings, then reopen PointerCam if macOS asks.

Mac app only

Where:System SettingsPrivacy & SecurityScreen & System Audio Recording

  1. 1Open System Settings on your Mac and go to Privacy & Security.
  2. 2Choose Screen & System Audio Recording.
  3. 3Turn on PointerCam Capture.This is the part of PointerCam that records. macOS lists it under that name.
  4. 4If macOS offers to quit and reopen PointerCam, let it.

Already on, and still not working?#

An older copy of PointerCam may be the one switched on. In the same list, select PointerCam Capture, remove it with the minus button, then start a recording again so macOS asks afresh.

You can see every permission PointerCam has in Settings › Help & contact › Permissions.

The other permissions#

Accessibility
Lets guide steps say what you clicked, like Click “Save”. Optional. macOS lists it as PointerCam Capture.
Microphone
For your voice over a take. Optional.
Camera
For your face in a corner of the video. Optional.

Read next

Install the Mac appDownload PointerCam for Mac, move it to Applications, and allow screen recording when macOS asks. It needs macOS 14 Sonoma or later.Name the clicks in Mac guidesIf a Mac guide’s steps say Step 1, Step 2 instead of what you clicked, allow Accessibility for PointerCam Capture, then record again.My microphone or camera is not workingUsually Chrome or macOS has not been allowed to use it, or another app has it open. The row under its name says which, and switching it on again leads to the fix.

Something not working the way this page says? See Troubleshooting, or start from Getting started.